TenantAIQ

SMS Policy & Consent

Last updated: May 4, 2026

Overview

TenantAIQ uses SMS text messaging to facilitate communication between landlords and their tenants. This policy explains how we use SMS, what messages are sent, and how to opt out.

What Messages Are Sent

TenantAIQ sends the following types of transactional SMS messages:

Rent Reminders: Friendly, firm, and late notices regarding rent payments
Maintenance Updates: Confirmations, status updates, and scheduling for repair requests
Lease Communications: Renewal notices, lease signing links, and important lease-related information
Emergency Notifications: Urgent alerts regarding property safety issues
AI Responses: Automated responses to tenant inquiries about their unit, building, or lease
Welcome Messages: Initial introductory message when a tenant is added to the platform

We DO NOT send:

Marketing or promotional messages
Messages to anyone who has not been added by their landlord
Messages unrelated to the tenant's property or tenancy

Consent

For Landlords: By adding a tenant to TenantAIQ and initiating SMS communication, you represent and warrant that:

The tenant has provided their phone number for property-related communication
The tenant has consented to receive text messages regarding their tenancy
You have a legitimate landlord-tenant relationship with the recipient
You will inform tenants that they are being enrolled in an AI-assisted communication platform

For Tenants: When your landlord adds you to TenantAIQ, you will receive a welcome text message explaining the service. By continuing to communicate via the provided number, you consent to receiving transactional SMS messages related to your tenancy.

Opt-Out

To stop receiving messages:

Reply STOP to any message from TenantAIQ.

You will receive a confirmation that you have been unsubscribed. Your landlord will be notified that you have opted out of SMS communication. After opting out, you will need to communicate with your landlord through other means.

To re-subscribe, reply START to the same number.

Message Frequency

Message frequency varies based on your tenancy activity. Typical frequency:

Rent reminders: 1-3 messages per month
Maintenance updates: as needed based on requests
AI responses: based on tenant-initiated conversations
Average total: 5-15 messages per month

Costs

TenantAIQ does not charge tenants for receiving messages. However, standard message and data rates from your mobile carrier may apply. Contact your carrier for details about your text messaging plan.

Phone Number

Messages are sent from our toll-free number: (833) 700-6693. This number may change if your landlord is assigned a different dedicated number.

Data Privacy

Phone numbers and message content are stored securely and used only for property management purposes. We do not sell or share tenant phone numbers with third parties. See our Privacy Policy for full details.

TCPA Compliance

TenantAIQ complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations regarding text messaging. All messages are transactional in nature and sent with prior consent.

Contact

For questions about our SMS policy:
Email: [email protected]
FinFlow Labs LLC, New York, New York